{"id":153,"date":"2019-07-31T07:16:22","date_gmt":"2019-07-31T12:16:22","guid":{"rendered":"https:\/\/www.fdl.wi.gov\/transit\/?page_id=153"},"modified":"2026-09-21T08:31:34","modified_gmt":"2026-09-21T13:31:34","slug":"ada-policy-complaint-procedures","status":"publish","type":"page","link":"https:\/\/www.fdl.wi.gov\/transit\/ada-policy-complaint-procedures\/","title":{"rendered":"ADA Policy & Complaint Procedures"},"content":{"rendered":"

Fond du Lac Area Transit ADA Policy<\/strong><\/p>\n

ADA Policy: The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990. ADA is civil rights legislation requiring that persons with disabilities receive transportation services equal to available fixed-route services. The ADA Policy applies to all Fond du Lac Area Transit services including fixed route bus service, paratransit, and shared ride taxi. It is the policy of Fond du Lac Area Transit, a division of the City of Fond du Lac, that Fond du Lac Area Transit\u2019s services, programs, facilities, and communications, directly or by a contracted service provider, are readily accessible and usable to individuals with disabilities to the maximum extent possible.<\/p>\n

Reasonable Modification: Fond du Lac Area Transit (City of Fond du Lac, Transit Division) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, Fond du Lac Area Transit is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling Fond du Lac Area Transit at (920) 322-3650 or emailing Nicole Dreher, Transit Manager at ndreher@fdl.wi.gov.<\/p>\n

Accessible Formats and Communication Assistance<\/b><\/p>\n

Fond du Lac Area Transit is committed to ensuring that information about its services, programs, policies, and procedures is available in accessible formats and through accessible communication methods for individuals with disabilities.<\/p>\n

Upon request, Fond du Lac Area Transit will provide information in an accessible format that meets the needs of the individual, to the maximum extent practicable. Accessible formats may include, but are not limited to:<\/p>\n

\u2022\tLarge print materials;<\/p>\n

\u2022\tElectronic documents compatible with screen-reading technology;<\/p>\n

\u2022\tAudio formats;<\/p>\n

\u2022\tAlternative communication methods; or<\/p>\n

\u2022\tOther formats requested<\/p>\n

Individuals needing information in an accessible format or requiring communication assistance may contact Fond du Lac Area Transit at:<\/p>\n

Fond du Lac Area Transit<\/p>\n

(920) 322-3650<\/p>\n

Email: ndreher@fdl.wi.gov<\/p>\n

ADA Issue Response and Resolution Timeframes<\/b><\/p>\n

Fond du Lac Area Transit is committed to responding to ADA-related concerns, requests, and complaints in a prompt and equitable manner. All ADA concerns, including requests for reasonable modifications, accessibility issues, barriers to service, or other ADA-related matters, will be reviewed and addressed as soon as practicable.<\/p>\n

Fond du Lac Area Transit will acknowledge receipt of an ADA request or concern within five (5) business days when contact information is provided. The Transit Division will evaluate the issue, gather additional information when necessary, and provide a response or resolution within thirty (30) calendar days whenever possible.<\/p>\n

If additional time is required due to the complexity of the issue, the need for additional information, coordination with a contracted service provider, or other circumstances outside the control of Fond du Lac Area Transit, the individual will be notified of the status of the review and provided an estimated completion timeframe.<\/p>\n

Fond du Lac Area Transit will maintain documentation of ADA-related requests, actions taken, and resolutions to ensure compliance with ADA requirements and to support continuous improvement of accessible transportation services.<\/p>\n

Requests or concerns may be submitted to:<\/p>\n

Fond du Lac Area Transit<\/p>\n

Transit Manager<\/p>\n

Phone: (920) 322-3650<\/p>\n

Email: ndreher@fdl.wi.gov<\/p>\n

Fond du Lac Area Transit ADA Complaint Form <\/strong><\/p>\n

Title II of the Americans with Disabilities Act<\/p>\n

Section 504 of the Rehabilitation Act of 1973<\/p>\n

Discrimination Complaint Form<\/p>\n

Instructions: Please fill out this form in black ink or type. Sign & return to the address below.<\/p>\n

Complainant Name:<\/p>\n

Address:<\/p>\n

City:<\/p>\n

Phone(s):<\/p>\n

Zip:<\/p>\n

When did Incident Occurr: Date: \/ \/ Time: am or pm?<\/p>\n

Describe the Incident providing detail and name(s) where possible of the individuals who discriminated (use space on back page, if needed):<\/p>\n<\/p>\n

Print Name: ______________________________________ Date:<\/p>\n

Signature:<\/p>\n

Return to Fond du Lac Area Transit, 530 N Doty St, Fond du Lac, WI 54935.<\/p>\n<\/p>\n

For Office Use Only Received by: on (date\/time)<\/p>\n

Investigated by:<\/p>\n

Findings:<\/p>\n<\/p>\n

Communicated to Complainant by: on (date\/time)<\/p><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-153","page","type-page","status-publish","hentry"],"yoast_head":"\nADA Policy & Complaint Procedures - Transit - Public Works - City of Fond du Lac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fdl.wi.gov\/transit\/ada-policy-complaint-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ADA Policy & Complaint Procedures - 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