Community Service Officers

The Community Services Officer (CSO) is a non-sworn position with the Fond du Lac Police Department. The CSO is appointed by the Chief and is expected to represent the Department in a professional manner. The CSO position has the responsibilities to report, investigate and enforce law violations during incidents and calls for service in the City of Fond du Lac along with other duties of the CSO Program.


  • Take appropriate action when witnessing violations of laws and/or ordinances to include bike and parking violations.
  • Answer all calls dispatched and conduct necessary investigation or inquiry into them. To remain impartial during the investigation and take appropriate action to alleviate the complaint.
  • Special Events/Assignments
  • Rides, Walks, Parades, Radar Throw, Undercover Operations, Directed Area Patrols
  • Watch Program participation.


  • Ability to communicate clearly and effectively with co-workers, supervisors and the public.
  • Ability to use dialog effectively as an intervention option when performing duties.
  • Ability to complete departmental forms and to write clear, concise and complete reports.
  • Ability to mediate between individuals or groups during disagreements.
  • Serve as a positive example to others in the community.
  • Basic mathematical skills.
  • Ability to apply situational reasoning by exercising good judgment, decisiveness and creativity in situations involving the evaluation of information against sensory or judgmental criteria.
  • Ability to use discretion and yet remain consistent and fair.
  • Ability to operate a variety of office equipment including laptop/personal computer, telephones, copy machines, etc.
  • Ability to operate a variety of police equipment including motor vehicles and radios.
  • Ability to coordinate eyes, hands, feet and limbs in performing semi-skilled movements such as data entry.
  • Ability to exert moderate to extreme physical effort in a varying work-level environment – running, jumping, stooping, kneeling, crouching, crawling.
  • Ability to lift, carry, push and pull.
  • Ability to recognize and identify degrees of similarities and differences between characteristics of color, forms, tastes, odors, textures, etc., associated with objects, materials and ingredients.
  • Ability to adapt to environmental factors. – temperature variations, odors, toxic agents, violence, noise, vibrations, wetness, disease and/or dust, to work under mildly to highly unsafe and uncomfortable situations.

For more information contact Lt. Ryan Williams at (920) 322-3705 or