Located at 109 N. Macy Street
Phone: (920) 322-3680 Email: fdlwater@fdl.wi.gov
Standard Office Hours Monday through Friday 7:00am- 3:30pm
Summer Operational Hours Memorial Day to Labor Day
Mon.-Thurs. 7:00am-4:30pm & Fri. 7:00am-11:00am
2025 Office Closures
Thursday Nov 27 & Friday Nov 28th for Thanksgiving
Wednesday Dec 24, Thursday Dec 25, Friday Dec 26th for Christmas
Wednesday Dec 31, Thursday Jan 1, 2026, & Friday Jan 2nd, 2026 for New Years
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Emergency Repairs
Nothing to Report at this Time.
Important Notice
Friday November 14, 2025: Bulk Water Fill Station at 109 N Macy St will be closed after hours to contractors for the winter months. Bulk Water can be obtained during office hours of Monday- Friday 7:00am-3:00pm closed on Holidays.
Protect Pipes & your Home: The Water Utility is encouraging customers to protect water pipes in their homes and businesses from breaking or freezing. Safeguard your property by taking a few simple precautions:
- Assure the basement area temperature is above freezing.
- Insulate pipes or faucets in unheated areas.
- Utilize heat tape on pipes in crawl spaces and other unheated areas.
- Seal off access doors, air vents, and cracks.
- Open cabinets and closets that contain water lines to allow circulation of warm air.
- Locate master shutoff valve, so water can quickly be turned off if a leak occurs.
- Check empty and vacant buildings to ensure heat is maintained. If out of town, have a neighbor or relative periodically check the property. Significant frost or condensation on windows maybe an indication a heating system has failed, and water may be running due to frozen/broken pipes.
Property owners are responsible to warm pipes in unheated locations of the dwelling and protect water meters from freezing. If the meter is damaged from freezing the owner may be responsible for the replacement cost.
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FAQ about Private Lead Service Line (PLSL) Replacement
- Why do lead service lines need to be replaced? Required per the EPA’s Lead and Copper Rule Improvements https://www.epa.gov/ground-water-and-drinking-water/lead-and-copper-rule-improvements and City of Fond du Lac Municipal Ordinance https://ecode360.com/36770803#36770803 Requiring Drinking Water Systems across the country to identify and replace lead water pipes within 10 years. In addition, while utilities remove lead pipes under the roads, property owners will be required to replace their lead service line at the cost to the owner per Federal Guidelines.
- Is there grant assistance to help property owners, with the cost of this water line replacement? The City of Fond du Lac Municipal Ordinance is further supported by state legislation (Wisconsin Stat. §196.372) that allows utilities to offer if available, financial assistance to homeowners for PLSL replacements. Currently the City offers up to $2,000 or 50% of replacement costs.
- Why was my house/property selected for replacement? Many factors come into play, but the utility’s main objective is to replace lead water services efficiently while being financially responsible to rate payors, and in a manner that reduces the cost to homeowners. Private Lead Service Line Replacements priority 1) is placed on streets with full reconstruction, 2) services that need emergency repair, and 3) private lead service where the public side (under the street) has already been replaces starting in the low to low to moderate income census tracts.
- How do I know if I was selected to replace my private lead service line ? Property owners will be mailed a packet letting them know of the upcoming construction. Along with information material, packet will let them know the amount of financial assistance the City of Fond du Lac would be helping with this replacement cost.
- What should I expect while my line is being replaced? Will my water be shut off? Do I need to be at my home? The water will be shut off for a few hours on the day of work. It is recommended that you be available the day of construction. Please clear a path for the contractor to work around the water meter, the contractor will only need access to where the service line comes into the building which would be basement, crawl spaces, utility closest if a basement/crawl space is not present.
- When would I need to pay the balance owed, not covered by the grant program? Once the contractor has completed the PLSL replacement, the invoice will be sent to the City of Fond du Lac for payment. At a later date normally September or October property owners will receive an invoice from the City of Fond du Lac for their portion owed. Property Owners can pay the invoice in full, or have the option to utilize the City’s loan program at 2.5% interest to make smaller annual loan payments on the property tax statement. *The property owner has the ability to pay off the loan at any time.
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Methods to Pay Your Water Bill
*** Phone Payments are no longer accepted Effective 1/1/2024***
Online: https://www.myaccount.fdl.wi.gov/user/login
In Person: Government Center 160 S Macy St Fond du Lac 7:45am-4:30pm Monday-Thursday & 7:45am-2:30pm Fridays (Pay by Cash, Check, Credit/Debit Card)
Mail Check: Payable to City of Fond du Lac PO Box 830 Fond du Lac, WI 54936
Drop off Boxes: Lot 19, Lot 22, Government Center Lobby (deposit before 1:30pm to process the same business day)
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Take Advantage of the Fond du Lac Waterworks Toilet Rebate Program
Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.
-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)
-Participants must be a residential customer of the Utility.
-1 rebate, for 1 toilet, per household or apartment unit.
-Rebate can be in the form of a check or credit to next water bill.
*See rebate brochure for Terms & Conditions*
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*** Water Account Electronic Notifications ****
Late Payment reminder notifications pertaining to past due water accounts, will no longer be mailed following the cycle bill’s due date.
If you would like to stay informed electronically on your water account status…..
- Bill Ready for Viewing
- Upcoming Due Date
- Payment Received
- Past Due Balance Owed
- NOTIFICATION SETTINGS through your online log,
*Tax Roll Notification: relating to a delinquent utility account, will still be mailed beginning of October annually to Property Owner &/or Account Holder as it has in the past. This procedure has not changed with the Utility’s new billing software.
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Filling a Pool…. Find out How you can be Exempt from Sewer Charges
Sewer credits maybe considered for excess water usage that occurred outside of a building and did not enter into the sanitary sewer system.
Please complete the electronic Sewer Credit Form and view Sewer Credit Policy
*Date Range of the continuous fill period along with the beginning & end water meter readings are required. (Water meters are commonly located in the basement or crawl space. If there is neither a basement or crawl space on site check for the water meter in utility closest or under sink)
*Customers must be current on their water bills at time of submittal.
*Credit issued is limited to (1) one fill per season.
*Secondary submittals during the same season, will not be processed.
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Service Changes
If you are requesting to cancel or start a water service at a location,
please complete a required Service Change Form within five (5) business days, of date transfer to occur
Forms can be returned to the Utility via
Email: fdlwater@fdl.wi.gov or Mailed/dropped off: 109 N Macy St Fond du Lac WI 54935
English-Service Agreement to Start Water Service
Highlights
About Us
The Fond du Lac Waterworks is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.