Located at 109 N. Macy Street
Phone: (920) 322-3680 Email: fdlwater@fdl.wi.gov
Standard Office Hours Monday through Friday 7:00am- 3:30pm
Summer Operational Hours Memorial Day to Labor Day
Mon.-Thurs. 7:00am-4:30pm & Fri. 7:00am-11:00am
2025 Office Closures
Thursday Nov 27 & Friday Nov 28th for Thanksgiving
Wednesday Dec 24, Thursday Dec 25, Friday Dec 26th for Christmas
Wednesday Dec 31 & Jan 1, 2026 for New Years
Emergency Repairs
Wednesday Sept. 3, 2025 7:30am Water Main Break near Roosevelt St/Bischoff St, customers in the area can expect a water outage while utility crews fix the water main.
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Private Lead Service Line Replacements
To stay up-to-date, on the progress of the City of Fond du Lac’s hired Utility Contractor Five Star Energy from Waukesha, WI
Know what streets they will be replacing private water laterals at, check back her for weekly reports!
Week of August 18th: 100 Block of E Arndt St, 300-400 Block of North Park Ave, 100 Block of E Bank St, 200-300 Block of Amory St, 100 Block of E Cotton St
Week of August 25th: Continuing with more sites on the 300-400 Block of N Park Ave, 100 Block of Rose Ave, & 100 Block E Rees St
Week of September 2nd: 100 Block of Gillett St, 180-200 E Division St, 19-197 Sheboygan St, Woods Pl
Week of September 8th & 15th : East Johnson St
FAQ when having your Private Lead Service Line (PLSL) Replaced by Five Star Energy
- Why do lead service lines need to be replaced? Required per the EPA’s Lead and Copper Rule Improvements https://www.epa.gov/ground-water-and-drinking-water/lead-and-copper-rule-improvements and City of Fond du Lac Municipal Ordinance https://ecode360.com/36770803#36770803 Requiring Drinking Water Systems across the country to identify and replace lead water pipes within 10 years. In addition, while utilities remove lead pipes under the roads, property owners will be required to replace their lead service line at the cost to the owner per Federal Guidelines.
- Is there grant assistance to help property owners, with the cost of this water line replacement? The City of Fond du Lac Municipal Ordinance is further supported by state legislation (Wisconsin Stat. §196.372) that allows utilities to offer if available, financial assistance to homeowners for PLSL replacements.
- Why was my house/property selected for replacement? Many factors come into play, but the utility’s main objective is to replace lead water services efficiently while being financially responsible to rate payors, and in a manner that reduces the cost to homeowners. Private Lead Service Line Replacements priority 1) is placed on streets with full reconstruction, 2) services that need emergency repair, and 3) private lead service where the public side (under the street) has already been replaces starting in the low to low to moderate income census tracts. Five Star Energy is working on the #3 category for the city.
- How do I know if I was selected to replace my private lead service line with Five Star Energy? Property owners were mailed a packet in March 2025 letting them know of the upcoming construction in 2025. Along with information material, this packet would have included a Right of Entry form allowing Five Star Energy to coordinate this water line replacement with the property owner and a Financial Application informing the property owner of the amount of financial assistance the City of Fond du Lac would be helping with this replacement cost.
- What should I expect while my line is being replaced? Will my water be shut off? Do I need to be at my home? Five Star Energy will contact the property owner via phone to set up a date/time for this construction (please make sure that a current contact phone number is on file with the utility). The water will be shut off for a few hours on the day of work. It is recommended that you be available the day of construction. Please clear a path for the contractor to work around the water meter, the contractor will only need access to where the service line comes into the building which would be basement, crawl spaces, utility closest if a basement/crawl space is not present. Full Restoration of cement/asphalt, dirt fill, grass seed will all take place by an additional crew at a later date from when the new water line is installed.
- When would I need to pay the balance owed, not covered by the grant program? Once Five Star Energy has completed the PLSL replacement, the invoice will be sent to the City of Fond du Lac for payment. At a later date normally September or October property owners will receive an invoice from the City of Fond du Lac for their portion owed. Property Owners can pay the invoice in full, or have the option to utilize the City’s loan program at 2.5% interest to make smaller annual loan payments on the property tax statement. *The property owner has the ability to pay off the loan at any time.
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Go Paperless on your Water Bill and Win $250 gift card, Sponsored by Origin Utility Inc.
To be entered in the drawing, all they have to do is enroll in OCX https://myaccount.fdl.wi.gov/user/login and enable Paperless Bills. Autopay or online payments is not required for the drawing. This sweepstakes is not paid for with customer rates. It is solely sponsored by Origin Utility, Inc., the electronic bill presentment and payment solution used by City of Fond Du Lac.
First Time Users Click…… Don’t have an account? Sign Up
Website will allow customers to sign-up for paperless billing, add a payment method for reoccurring payments/auto-pay, new billing/payment history, retrieve copies of past invoices and email notifications.
*Online Payments after 3:30pm will be processed the next business day.
Other Methods to Pay Your Water Bill
*** Phone Payments are no longer accepted Effective 1/1/2024***
In Person: Government Center 160 S Macy St Fond du Lac 7:45am-4:30pm Monday-Friday (Pay by Cash, Check, Credit/Debit Card)
*Summer Hours: June 1st through August 31st City Payments will be closing early on Fridays at 2:30pm.
Mail Check: Payable to City of Fond du Lac PO Box 830 Fond du Lac, WI 54936
Drop off Boxes: Lot 19, Lot 22, Government Center Lobby (deposit before 1:30pm to process the same business day)
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Take Advantage of the Fond du Lac Waterworks Toilet Rebate Program
Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.
-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)
-Participants must be a residential customer of the Utility.
-1 rebate, for 1 toilet, per household or apartment unit.
-Rebate can be in the form of a check or credit to next water bill.
*See rebate brochure for Terms & Conditions*
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*** Water Account Electronic Notifications ****
Late Payment reminder notifications pertaining to past due water accounts, will no longer be mailed following the cycle bill’s due date.
If you would like to stay informed electronically on your water account status…..
- Bill Ready for Viewing
- Upcoming Due Date
- Payment Received
- Past Due Balance Owed
- NOTIFICATION SETTINGS through your online log,
*Tax Roll Notification: relating to a delinquent utility account, will still be mailed beginning of October annually to Property Owner &/or Account Holder as it has in the past. This procedure has not changed with the Utility’s new billing software.
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Filling a Pool…. Find out How you can be Exempt from Sewer Charges
Sewer credits maybe considered for excess water usage that occurred outside of a building and did not enter into the sanitary sewer system.
Please complete the electronic Sewer Credit Form and view Sewer Credit Policy
*Date Range of the continuous fill period along with the beginning & end water meter readings are required. (Water meters are commonly located in the basement or crawl space. If there is neither a basement or crawl space on site check for the water meter in utility closest or under sink)
*Customers must be current on their water bills at time of submittal.
*Credit issued is limited to (1) one fill per season.
*Secondary submittals during the same season, will not be processed.
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Water Quality Report is now available
for 2024 Water Testing Results
Service Changes
If you are requesting to cancel or start a water service at a location,
please complete a required Service Change Form within five (5) business days, of date transfer to occur
Forms can be returned to the Utility via
Email: fdlwater@fdl.wi.gov or Mailed/dropped off: 109 N Macy St Fond du Lac WI 54935
English-Service Agreement to Start Water Service
Highlights
About Us
The Fond du Lac Waterworks is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.