Service – Opening or Closing an Account

To establish a new water account complete a Service Agreement Form to apply for water service. Completed form can be emailed back to the utility at fdlwater@fdl.wi.gov or forms can be mailed back to the Fond du Lac Waterworks Business Office 109 N. Macy St Fond du Lac, WI 54935.

To close an account you need to complete the  Stop Service Form  Completed forms can be returned to the utility at fdlwater@fdl.wi.gov or mail completed form to Fond du Lac Waterworks Business Office 109 N Macy St Fond du Lac WI 54935

  • $25 special read fee applies to all closed out accounts.

Clientes espanoles, por favor, rellene este formulario Formulario de cambio de servicio en espanol 

Forms are required to be received by our office within five (5) business days of service transfer. Please review terms & conditions.

Please allow the utility up to 7 business days to process changes.

Emergency Service

After regular business hours and during weekends and holidays, emergency service is available. If an emergency exists, call (920) 906-5555 for non emergency dispatch.

Scheduling a Service Call

Contact the Waterworks Business office at 920-322-3680 or fdlwater@fdl.wi.gov to arrange a date and time for the service call. Provide information regarding the problem you are experiencing. We will make every effort to work with the limitations a customer may have.

Water meter change out, cross connection re-inspection, and water service line survey appointments can be scheduled online HERE

Conditions of Service

The Fond du Lac Waterworks will furnish water and service in accordance with standards and rates set by the Public Service Commission of Wisconsin as defined in Chapter 185 of the Wisconsin Administrative Code. All persons now receiving water service from this utility, or who may request service in the future, shall be considered as having agreed to be bound by these rules and regulations.

Pool Fill

In order to be exempted from variable sewer charges on the water used to fill your pool, please take a beginning and ending read from your water meter and record them below.

Note: Only one fill is allowed per season & customers must be current on their water bills to be eligible for sewer credit.

Submit sewer credits at  https://www.fdl.wi.gov/water/customer-service/sewer-credit-pool-fill/

Business Office

The Waterworks business office is located at 109 North Macy Street, Fond du Lac, WI 54935. Office Hours are 7:00 AM to 3:30 PM. Summer Hours: Memorial Day Weekend thru Labor Day Weekend Monday-Thursday 7:00 AM to 4:30 PM & Friday 7:00 AM to 11:00 AM