Located at 109 N. Macy Street

Phone: (920) 322-3680 Email: fdlwater@fdl.wi.gov 

Business Hours Monday-Friday 7:00am-3:30pm

Summer Hours: 5/22/2023 through 9/1/2023            Mon.-Thurs. 7:00am-4:30pm & Fri. 7:00am-11:00am

  • Office will be closed Monday May 29, 2023 in observance of Memorial Day
  • Office will be closed Monday July 3, 2023 & Tuesday July 4, 2023 in Observance of 4th of July
  • Office will be closed Monday September 4, 2023 in observance of Labor Day


Emergency or Scheduled Repairs Notices

Nothing to Report at this Time


Important Notice for Utility Customers

Coming End of June 2023, Water Bills Will Have A New Look!

Utility Customers will be issued a new account number and the online platform to pay your water bills will be changing.

More information will be made available to customers, within the next few weeks.

Check back at a later date!

Questions can be directed to the Utility via email fdlwater@fdl.wi.gov or 920-322-3680


Filling a Pool…. Find out How you can be Exempt from Sewer Charges

Sewer credits maybe considered for excess water usage that occurred outside of a building and did not enter into the sanitary sewer system.

Please complete the electronic Sewer Credit Form located under the Customer Service section on our website and view Sewer Credit Policy.

*Date Range of the continuous fill period along with the beginning & end water meter readings are required. (Water meters are commonly located in the basement or crawl space. If there is neither a basement or crawl space on site check for the water meter in utility closest or under sink)

*Customers must be current on their water bills at time of credit request submittal.

*Credit issued is limited to one fill per season


Fond du Lac Water Utility has extended it Toilet Rebate Program for 2023

Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.

-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)

-Participants must be a residential customer of the Fond du Lac Water Utility.

-1 rebate, for 1 toilet, per household or apartment unit.

-Rebate can be in the form of a check or credit to next water bill.



Pay Invoices anytime 24/7, through the InvoiceCloud.com or an Automated Phone System

Website: Access InvoiceCloud Click Here

Calling  1 (855) 635-0959 

Payment made online or via phone after 3:30pm will be credited to your account the NEXT business day.


  • Payments in the form of Check, Cash, Credit Card will still be accepted and processed by staff at City Payments in person at 160 S Macy Street
  • Mail Checks payable to the City of Fond du Lac to PO Box 830 Fond du Lac 53936-0830.
  • Onsite Drop Box: City/County Government Center Located at 160 S. Macy St

Boxed located at Main Entrance, Lot 19, or Lot 22 (Payments deposited after 1:30 p.m. will be processed the next business day)

Water Quality Report is now available

for 2022 Water Testing Results 

Click Here for Water Quality Report

Service Changes

If you are requesting to cancel or start a water service at a location,

please complete a required service change form within five (5) business days, of date transfer to occur

Forms can be returned to the Utility via

Email: fdlwater@fdl.wi.gov or Mailed/dropped off: 109 N Macy St Fond du Lac WI 54935

Water Service Change Form-English

Water Service Change Form-Spanish


About Us

The City of Fond du Lac’s Water Utility is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.