Scheduled Maintenance Announcement

*Fond du Lac Water Utility will be performing it’s annual spring Hydrant Flushing the week of April 19, 2021

Schedule for the flushing is as follows:

Monday – Northeast Section

Tuesday – Southeast

Wednesday – Southwest and Northwest.

If unexpected problems occur, the schedule could extend into Thursday April 22.

Flushing operations will take place each day between the hours of 7:00 am and 5:00 pm.

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Calling all children 5th Grade & under- don’t miss your chance to enter to win a Fond du Lac Water Utility prize pack during our Drinking Water Week Poster Contest.

Drinking Water Week is a week set aside each year to make people more aware of the benefits of tap water. A safe and reliable water supply is critical to the success of any community.

Submit your drawings on “How Drinking Water Effects Your Daily Lives”

*The poster should show how tap water is essential to our daily lives.

Let your creativity show. Go wild with markers, colored pencils, glitter, or whatever you want to use to make your drawing remarkable. The artwork can be no larger than 11 by 17 inches.

One (1) submission per child and all submissions must include the completed Drinking Water Week Image Release Form.

Drinking Water Week- Artwork Release Form

Entries must be received by Friday May 7, 2021 by 3:30pm. Winners will be announced the week of May 10th.

Entries will be judged on three criteria: how original the entry is, how well the concept is executed, and how well the poster relates to public water supplies.

Good Luck & Have Fun…………..Top three (3) winners will be selected in each of the following grades:

4k-1st Grade,      2nd-3rd Grade,     4th-5th Grade

Entries can be mailed or dropped off at the: Fond du Lac Water Utility 109 N Macy St Fond du Lac, WI 54935

Monday-Friday between 7:00 am- 3:30 pm

Questions can be directed to Utility Staff at fdlwater@fdl.wi.gov 

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Need Assistance: Utility Staff can be reach via phone or email:

Mon-Fri 7:00 am- 3:30 pm

Phone: (920) 322-3680 | Email: fdlwater@fdl.wi.gov

If you are requesting to cancel or start water service at a location, please select Customer Service in the left hand column to access the Water Service Application Form that can be emailed or mailed back to Utility Staff for processing. Applications are required for all changes to a water accounts and to establish a new water service

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New for 2021: Pool Fill Credit Requests 

If you are filling a pool and want to be exempt from sewer charges for the units of water used, water customers must submit their meter reading from Start of Fill to End of Fill via the Water Utility’s website.

Pool Fill Form are located under Customer Service on the Home Page.

How to Find Your Water Meter Reading

*Water Meters are generally located in the basement of most properties. If the property has no basement, check for a crawl space, utility closet, or under 1st floor kitchen sink area.    Numbers in White are digits before decimal point

*Example as shown in picture-Meter Reading is 1159.50

Note: Form must be completed in its entirety, only one (1) fill is allowed to be reported per season, & customers must be current on water bills to be eligible to receive credit.

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How to Make Your Water Payments 

Via Phone: City Payments (920) 322-3460 | Monday-Friday 8:00a – 4:30p (convenience fees applies)

Online: Click2Gov Bill Pay

In Person at: City/County Government Center: 160 S. Macy St, Fond du Lac | Monday-Friday 8:00a – 4:30p

By Mail: Payable to City of Fond du Lac   PO Box 830 Fond du Lac, WI 54936-0830

Onsite Drop Box: City/County Government Center Located at 160 S. Macy St

Boxed located at Main Entrance, Lot 19, or Lot 22 (Payments deposited after 1:30 p.m. will be processed the next business day)

                                              Important Notice- For Online Bill Pay Customers Only

Launch Date of New Online Bill Pay System Had Been Delayed 

The Fond du Lac Water Utility will be transitioning to a new bill pay platform called InvoiceCloud.

The current platform of Click2Gov is currently operable, once InvoiceCloud goes live to the public online users will be will be automatically directed to InvoiceCloud when using the “Pay Water Bill” link from the City of Fond du Lac’s Website.

All Customers utilizing the online bill pay platform through the City’s website will have to re-register on InvoiceCloud- existing information will not transfer over; this includes water customers using the automatic bill pay feature.

Note:

  • This notice is for online bill pay customers only utilizing the City of Fond du Lac’s Website.
  • If your Auto payment method is set up through your financial institution, you are not affected.
  • Payments in the form of Check, Cash, Credit Card will still be accepted and processed by staff at City Payments in person at 160 S Macy Street or mail checks to PO Box 830 Fond du Lac 53936-0830

All questions or assistance can be directed to the Fond du Lac Water Utility fdlwater@fdl.wi.gov or (920) 322-3680

Fond du Lac Water Utility has extended it Toilet Rebate Program for 2021!!!!

Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.

-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)

-Participants must be a residential customer of the Fond du Lac Water Utility.

-1 rebate, for 1 toilet, per household or apartment unit.

-Rebate can be in the form of a check or credit to next water bill.

For more details and to print off a rebate form visit Conservation on our website.

Flushing Guidance

Fond du Lac Water Utility is advising businesses and other water customers about the importance of following procedures when reopening a location where water has been stagnant in pipes.

Plumbing systems that were inactive for an extended period, such as during the shutdown for the Coronavirus (COVID-19) pandemic, can pose a health risk. Water that has not been circulated can create a potential for pathogen growth because the disinfectant in the water will dissipates over time. This stagnant water can allow disease causing pathogens to grow within the water pipes.

As some businesses start re-opening, it is recommended to follow the listed steps to maintain water quality. The purpose of building flushing is to replace ALL water inside building piping with fresh water, not just drinking water.

  • Flush hot and cold water through all points of use (e.g. showers, sink faucets, appliances, icemakers, hot water heaters, drinking fountains, etc.)
    • Flush cold water lines before hot water lines.
    • Flushing may need to occur in segments, depending on size of individual rooms or if a building contains multiple floors.
    • Flushing should start at the lowest level, the one nearest to the building’s water supply.
    • Replace all point-of-use filters, including filters in refrigerators.

More information can be found at the following links:

EPA Guidance

AWWA Resources

Highlights

About Us

The City of Fond du Lac's Water Utility is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.