Located at 109 N. Macy Street
Phone: (920) 322-3680 Email: fdlwater@fdl.wi.gov
Standard Office Hours Monday through Friday 7:00am- 3:30pm
2025 Summer Operational Hours: May 19, 2025 through September 1, 2025
Mon.-Thurs. 7:00am-4:30pm & Fri. 7:00am-11:00am
Office Closed on Monday Sept 1, 2025 for Labor Day
Scheduled/Emergency Repairs
Monday July 14, 2025: Reid Terr, Merrill Ave, E Division St – shut down for Main work from 8am-2pm. Residents/business have been notified by phone or door tag
Tuesday July 15, 2025- South Main St water tie in and customers from Court St to Fourth St Court will be without water from 7am-5pm
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Filling a Pool…. Find out How you can be Exempt from Sewer Charges
Sewer credits maybe considered for excess water usage that occurred outside of a building and did not enter into the sanitary sewer system.
Please complete the electronic Sewer Credit Form and view Sewer Credit Policy
*Date Range of the continuous fill period along with the beginning & end water meter readings are required. (Water meters are commonly located in the basement or crawl space. If there is neither a basement or crawl space on site check for the water meter in utility closest or under sink)
*Customers must be current on their water bills at time of submittal.
*Credit issued is limited to (1) one fill per season.
*Secondary submittals during the same season, will not be processed.
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Customer Portal to pay your water bills online
visit: https://myaccount.fdl.wi.gov/user/login
First Time Users Click…… Don’t have an account? Sign Up
Website will allow customers to sign-up for paperless billing, add a payment method for reoccurring payments/auto-pay, new billing/payment history, retrieve copies of past invoices and email notifications.
*Online Payments after 3:30pm will be processed the next business day.
Other Methods to Pay Your Water Bill
*** Phone Payments are no longer accepted Effective 1/1/2024***
In Person: Government Center 160 S Macy St Fond du Lac 7:45am-4:30pm Monday-Friday (Pay by Cash, Check, Credit/Debit Card)
*Summer Hours: June 1st through August 31st City Payments will be closed Fridays at 2:30pm.
Mail Check: Payable to City of Fond du Lac PO Box 830 Fond du Lac, WI 54936
Drop off Boxes: Lot 19, Lot 22, Government Center Lobby (deposit before 1:30pm to process the same business day)
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Important Notice
Failure to Accurately Develop Initial Service Line Inventory Notification
March 26, 2025- All Utility Customers/Property Owners were mailed an information notice, this notice does not affect drinking water quality.
Fond du Lac Waterworks failed to accurately develop an Initial Service Line Inventory in October 2024. Staff are currently in the process of rectifying this and inventory should be resubmitted to the EPA by April 4, 2025. The inventory violation will exist until the EPA reviews.
No alternate water source is necessary as this violation is merely administrative in nature. We do recommend a pitcher filter if you have a lead service and are concerned about lead contamination. Any questions about this notification please contact a utility representative fdlwater@fdl.wi.gov
Copy of Letter Mailed to Customers: Inventory Non-compliance Notification
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Take Advantage of the Fond du Lac Waterworks Toilet Rebate Program
Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.
-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)
-Participants must be a residential customer of the Utility.
-1 rebate, for 1 toilet, per household or apartment unit.
-Rebate can be in the form of a check or credit to next water bill.
*See rebate brochure for Terms & Conditions*
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*** Water Account Electronic Notifications ****
Late Payment reminder notifications pertaining to past due water accounts, will no longer be mailed following the cycle bill’s due date.
If you would like to stay informed electronically on your water account status…..
- Bill Ready for Viewing
- Upcoming Due Date
- Payment Received
- Past Due Balance Owed
- NOTIFICATION SETTINGS through your online log,
*Tax Roll Notification: relating to a delinquent utility account, will still be mailed beginning of October annually to Property Owner &/or Account Holder as it has in the past. This procedure has not changed with the Utility’s new billing software.
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Water Quality Report is now available
for 2024 Water Testing Results
Service Changes
If you are requesting to cancel or start a water service at a location,
please complete a required Service Change Form within five (5) business days, of date transfer to occur
Forms can be returned to the Utility via
Email: fdlwater@fdl.wi.gov or Mailed/dropped off: 109 N Macy St Fond du Lac WI 54935
English-Service Agreement to Start Water Service
Highlights
About Us
The Fond du Lac Waterworks is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.