Emergency Repair

At 5:30am on Wednesday May 25, 2022 a water main break was reported near 361 Bischoff St.

Customers effected will be near this location on Bischoff St, Bank St, Taft St, & Scott Street.

Water was turned off starting  at 7:00am until repair is completed.

Fond du Lac Water Utility
109 N Macy St

Phone: (920) 322-3680 | Email: fdlwater@fdl.wi.gov 

Summer Hours effective May 23, 2022  thru Labor Day Weekend.

Monday-Thursday 7:00am-4:30pm, Friday 7:00am-11:00am

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Service Changes

If you are requesting to cancel or start a water service at a location,

please complete a required service change form within five (5) business days, of date transfer to occur

Forms can be returned to the Utility via

Email: fdlwater@fdl.wi.gov or Mailed/dropped off: 109 N Macy St Fond du Lac WI 54935

Water Service Change Form-English

Water Service Change Form-Spanish

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Reminder: For all 2022 Swimming Pool Fills

All swimming pool fills need to be reported through the Utility’s website.

Under Customer Service SectionPool Fill Form

In order to be exempt from variable sewer charges on the water used to fill a pool, please take the beginning and end water meter readings.

Water meters are located primarily in basements or crawl spaces. If the property does not have a space under the residence please look for the meter in an utility closet, or under a kitchen sink.

Note: One (1) continuous fill is 

allowed per season and customers must be current on their water bills to be eligible for a sewer credit.

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Third Party Notification of Customer Water Bills and Delinquent Notices

Property Owners/Management Companies may be able to obtain copies of current water bills for water accounts in a tenant(s) name by submitting a Consent to Disclose Utility Customer Information for each utility customer. A completed Consent to Disclose Utility Customer Information is required for each rental property address and for each new tenant per Wis. Stat. Sec. 196.137.

Property Owners/Management Companies may also be able to obtain delinquent notices from the City of Fond du Lac if owners/property management companies comply with Wis. Stat. Sec. 66.0809(5). To receive delinquent notices submit a completed Third Party Notification for Delinquent Water Accounts  for each utility account.

*Forms can be returned via email fdlwater@fdl.wi.gov or mailed/dropped off at 109 N. Macy Street Fond du Lac for processing. Please allow the utility 5 business days to process requests.

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Service Requests

If you’re requiring the Utility’s assistance to locate a water service box or turning water services off/on at the street

for scheduled repairs, the Utility requires 24-48 hrs notice to accommodate staffing.

During emergency situations- we will make every effort to have a Technician available

within a reasonable amount of time.

After hour emergencies should call (920) 906-5555

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Pay Invoices anytime 24/7, Access your Account & Payment History,

Save time enroll in AutoPay with InvoiceCloud

Access InvoiceCloud Here

Payment made online after 3:30pm will be credited to your account the NEXT business day.

Now accepting PayPal products and Venmo!

                   

Note:

  • Payments can be made over the phone 24 hrs/7 days week-  free of charge by calling 1 (855) 635-0959 
  • Payments in the form of Check, Cash, Credit Card will still be accepted and processed by staff at City Payments in person at 160 S Macy Street
  • Mail Checks payable to the City of Fond du Lac to PO Box 830 Fond du Lac 53936-0830.
  • Onsite Drop Box: City/County Government Center Located at 160 S. Macy St

Boxed located at Main Entrance, Lot 19, or Lot 22 (Payments deposited after 1:30 p.m. will be processed the next business day)

Utility Assistance Program

The Wisconsin Department of Administration (DOA), Division of Energy Housing and Community Resources (DEHCR), is introducing the Low Income Household Water Assistance Program (LIHWAP).  LIHWAP is designed to provide direct financial assistance to reduce arrearages charged to eligible drinking water and wastewater utility customers.

Households eligible for LIHWAP will be required to first complete a Wisconsin Home Energy Assistance Program (WHEAP) application.  The federal Health and Human Services agency recently approved Wisconsin’s implementation plan.  Energy Services Inc. (ESI) is the agency responsible for administration of LIHWAP benefits in the State of Wisconsin, and the agency expects disbursements for water bill assistance to begin in September 2021.  ESI will disburse an amount on a one-time basis to the utility, which will be responsible for applying the assistance to an eligible customer’s bill.

Customers interested in applying for LIHWAP or seeking more information should contact

Energy Services at 1-800-506-5596. 

Customers may also go online to complete a WHEAP application at https://energybenefit.wi.gov/

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Fond du Lac Water Utility has extended it Toilet Rebate Program for 2022!!!!

Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.

-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)

-Participants must be a residential customer of the Fond du Lac Water Utility.

-1 rebate, for 1 toilet, per household or apartment unit.

-Rebate can be in the form of a check or credit to next water bill.

For more details and to print off a rebate form visit Conservation on our website.

Flushing Guidance

Fond du Lac Water Utility is advising businesses and other water customers about the importance of following procedures when reopening a location where water has been stagnant in pipes.

Plumbing systems that were inactive for an extended period, such as during the shutdown for the Coronavirus (COVID-19) pandemic, can pose a health risk. Water that has not been circulated can create a potential for pathogen growth because the disinfectant in the water will dissipates over time. This stagnant water can allow disease causing pathogens to grow within the water pipes.

As some businesses start re-opening, it is recommended to follow the listed steps to maintain water quality. The purpose of building flushing is to replace ALL water inside building piping with fresh water, not just drinking water.

  • Flush hot and cold water through all points of use (e.g. showers, sink faucets, appliances, icemakers, hot water heaters, drinking fountains, etc.)
    • Flush cold water lines before hot water lines.
    • Flushing may need to occur in segments, depending on size of individual rooms or if a building contains multiple floors.
    • Flushing should start at the lowest level, the one nearest to the building’s water supply.
    • Replace all point-of-use filters, including filters in refrigerators.

More information can be found at the following links:

EPA Guidance

AWWA Resources

Highlights

About Us

The City of Fond du Lac’s Water Utility is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.