WATER CUSTOMERS

Lobby is Closed to the Public

The Water Utility Business Office located at 109 N Macy Street is closed to the Public.

Utility Staff can be reach via phone or email,

Mon-Fri 7:00 am- 3:30 pm

Phone: (920) 322-3680 | Email: fdlwater@fdl.wi.gov

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Valued Utility Customer,

We are pleased to announce coming Beginning of  February 2021, the Fond du Lac Water Utility will be converting to a new Billing & Payment Program called InvoiceCloud.

  • Easy to navigate Customer Portal
  • Fast, easy, and safe way to conveniently pay bills online.
  • Paperless Billing: Go Paperless to receive bills, reminders, and receipts via email.
  • Need a reminder? RemindMe feature adds an alert to your calendar, or also get an email or text when a new bill is ready for you to view & pay.

Note: All existing Click2Gov customers will need to re-register on the InvoiceCloud.

Log in User IDs, Passwords, Payment Methods, Electronic Billing, & AutoPay Enrollments will not transfer over.

Check back soon, for further instruction or email Utility Staff with any questions fdlwater@fdl.wi.gov

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Water Payments can be made via:

Phone: City Payments (920) 322-3460 Monday-Friday 8:00 a.m.-4:30 p.m. (convenience fees applies)

Online: www.fdl.wi.gov/water

In Person: City/County Government Center: 160 S. Macy St, Fond du Lac Monday-Friday 8:00 a.m.- 4:30 p.m.

Mail: Payable to City of Fond du Lac   PO Box 830 Fond du Lac, WI 54936-0830

Onsite Drop Box: City/County Government Center Located at 160 S. Macy St

Boxed located at Main Entrance, Lot 19, or Lot 22 (Payments deposited after 1:30 p.m. will be processed the next business day)

Flushing Guidance

Fond du Lac Water Utility is advising businesses and other water customers about the importance of following procedures when reopening a location where water has been stagnant in pipes.

Plumbing systems that were inactive for an extended period, such as during the shutdown for the Coronavirus (COVID-19) pandemic, can pose a health risk. Water that has not been circulated can create a potential for pathogen growth because the disinfectant in the water will dissipates over time. This stagnant water can allow disease causing pathogens to grow within the water pipes.

As some businesses start re-opening, it is recommended to follow the listed steps to maintain water quality. The purpose of building flushing is to replace ALL water inside building piping with fresh water, not just drinking water.

  • Flush hot and cold water through all points of use (e.g. showers, sink faucets, appliances, icemakers, hot water heaters, drinking fountains, etc.)
    • Flush cold water lines before hot water lines.
    • Flushing may need to occur in segments, depending on size of individual rooms or if a building contains multiple floors.
    • Flushing should start at the lowest level, the one nearest to the building’s water supply.
    • Replace all point-of-use filters, including filters in refrigerators.

More information can be found at the following links:

EPA Guidance

AWWA Resources

Highlights

About Us

The City of Fond du Lac’s Water Utility is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.