Located at 109 N. Macy Street

Phone: (920) 322-3680 Email: fdlwater@fdl.wi.gov 

Summer Hours for 2024 run Monday 5/20/2024 through Monday 9/2/ 2024         

Mon.-Thurs. 7:00am-4:30pm & Fri. 7:00am-11:00am

Office is Closed Thursday July 4th & Friday July 5th, 2024 in observance of 4th of July

Office is Closed Monday September 2nd, 2024 in observance of Labor Day


Important Notice

Nothing to report at this time

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The utility will be offering conservation friendly gifts for all ages during the Month of June

Utility Customers may stop in our office located at 109 N Macy St to pick up items during office hours 

*ITEMS available :Reusable Water Bottles, Water Conservation Shower Timers, Pens & Pencils, Coloring Books, Decorate your Water Bottles with Conservation Stickers, Stress Water Drop, Water Saving Tips Deck of Cards.


Take Advantage of the Fond du Lac Water Utility Toilet Rebate Program 

Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.

-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)

-Participants must be a residential customer of the Fond du Lac Water Utility.

-1 rebate, for 1 toilet, per household or apartment unit.

-Rebate can be in the form of a check or credit to next water bill.

*See rebate brochure for Terms & Conditions*

Toilet_Rebate_Brochure

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Filling a Pool…. Find out How you can be Exempt from Sewer Charges

Sewer credits maybe considered for excess water usage that occurred outside of a building and did not enter into the sanitary sewer system.

Please complete the electronic Sewer Credit Form located under the Customer Service section on our website and view Sewer Credit Policy.

*Date Range of the continuous fill period along with the beginning & end water meter readings are required. (Water meters are commonly located in the basement or crawl space. If there is neither a basement or crawl space on site check for the water meter in utility closest or under sink)

*Customers must be current on their water bills at time of submittal.

*Credit issued is limited to (1) one fill per season.

*Secondary submittals during the same season, will not be processed.

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The Utility has converted to a new billing software and customer portal in 2023 

visit: https://myaccount.fdl.wi.gov/user/login  

First Time Users Click…… Don’t have an account? Sign Up

*Existing customers were issued a new 10 digit water account number.

Website will allow customers to sign-up for paperless billing, add a payment method for reocurring payments/auto-pay, new billing/payment history, retrieve copies of past invoices and email notifications.

*Online Payments after 3:30pm will be processed the next business day.

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*** Water Account Electronic Notifications ****

Late Payment reminder notifications pertaining to past due water accounts, will no longer be mailed following the cycle bill’s due date.

If you would like to stay informed electronically on your water account status….. 

  • Bill Ready for Viewing
  • Upcoming Due Date
  • Payment Received
  • Past Due Balance Owed
  •  NOTIFICATION SETTINGS  through your online log,

*Tax Roll Notification: relating to a delinquent utility account, will still be mailed beginning of October annually to Property Owner &/or Account Holder as it has in the past. This procedure has not changed with the Utility’s new billing software.

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Other Methods to Pay Your Water Bill

*** Phone Payments are no longer accepted Effective 1/1/2024***

In Person: Government Center 160 S Macy St Fond du Lac 7:45am-4:30pm Monday-Friday (Pay by Cash, Check, Credit/Debit Card)

Mail Check: Payable to City of Fond du Lac PO Box 830 Fond du Lac, WI 54936

Drop off Boxes: Lot 19, Lot 22, Government Center Lobby (deposit before 1:30pm to process the same business day)

Water Quality Report is now available

for 2023 Water Testing Results 

Click Here for Water Quality Report

Service Changes

If you are requesting to cancel or start a water service at a location,

please complete a required Service Change Form within five (5) business days, of date transfer to occur

Forms can be returned to the Utility via

Email: fdlwater@fdl.wi.gov or Mailed/dropped off: 109 N Macy St Fond du Lac WI 54935

Service Agreement  to Start Water Service-English

Stop Service Form-English

Service Change Form to Start or Stop Service-Spanish

Highlights

About Us

The City of Fond du Lac’s Water Utility is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.