Located at 109 N. Macy Street
Phone: (920) 322-3680 Email: fdlwater@fdl.wi.gov
Business Hours Monday-Friday 7:00am-3:30pm
Summer Hours: Memorial Day through Labor Day
Mon.-Thurs. 7:00am-4:30pm & Fri. 7:00am-11:00am
Office will be closed Thursday 11/23/23 & Friday 11/24/23 in Observance of Thanksgiving
Office will be closed Monday 12/25/23 in Observance of Christmas ___________________________________________________________________________________________
Emergency or Scheduled Repairs Notices
Scheduled: Every Second Tuesday of the Month: Hydrant Flushing on Dead End Water Mains
Next Flushing: Tuesday Oct. 10th, 2023 6:00am-3:30pm
Flushing rids the water of mineral sediment by scouring and cleaning the interior walls of pipe, to improve overall water quality on streets with less water movement. Residents may notice a slight discoloration of water, this is temporary and poses no health risk.
Scheduled: Bi-Annual Fall City Wide Hydrant Flushing Mon Oct. 16- Wed Oct 18th, 2023
The City of Fond du Lac Water Utility has scheduled bi-annual citywide unidirectional water main flushing to begin on Monday October 16, 2023. The schedule for the flushing is as follows: Monday – Northeast Section, Tuesday – Southeast, Wednesday/Thursday – Southwest and Northwest. Flushing operations will take place each day between the hours of 7:00 am and 5:00 pm. The City is divided into quarters with Main Street, Fourth Street and Western Avenue used as boundary lines.
________________________________________________________________________________
Important Notice for Utility Customers
The Utility has converted to a new billing software and customer portal
visit: https://myaccount.fdl.wi.gov/user/login
First Time Users Click…… Don’t have an account? Sign Up
*Existing customers were issued a new 10 digit water account number.
Website will allow customers to sign-up for paperless billing, add a payment method for reocurring payments/auto-pay, new billing/payment history, retrieve copies of past invoices and email notifications.
*Online Payments after 3:30pm will be processed the next business day.
__________________________________________________________________________________
*** Water Account Electronic Notifications ****
Late Payment reminder notifications pertaining to past due water accounts, will no longer be mailed following the cycle bill’s due date.
If you would like to stay informed electronically on your water account status…..
- Bill Ready for Viewing
- Upcoming Due Date
- Payment Received
- Past Due Balance Owed
- NOTIFICATION SETTINGS through your online log,
*Tax Roll Notification: relating to a delinquent utility account, will still be mailed beginning of October annually to Property Owner &/or Account Holder as it has in the past. This procedure has not changed with the Utility’s new billing software.
Other Methods to Pay Your Water Bill
In Person: Government Center 160 S Macy St Fond du Lac 7:45am-4:30pm Monday-Friday (Pay by Cash, Check, Credit/Debit Card)
Mail Check: Payable to City of Fond du Lac PO Box 830 Fond du Lac, WI 54936
Drop off Boxes: Lot 19, Lot 22, Government Center Lobby (deposit before 1:30pm to process the same business day)
*** Phone Payments are no longer accepted***
___________________________________________________________________________________________
Filling a Pool…. Find out How you can be Exempt from Sewer Charges
Sewer credits maybe considered for excess water usage that occurred outside of a building and did not enter into the sanitary sewer system.
Please complete the electronic Sewer Credit Form located under the Customer Service section on our website and view Sewer Credit Policy.
*Date Range of the continuous fill period along with the beginning & end water meter readings are required. (Water meters are commonly located in the basement or crawl space. If there is neither a basement or crawl space on site check for the water meter in utility closest or under sink)
*Customers must be current on their water bills at time of credit request submittal.
*Credit issued is limited to one fill per season
___________________________________________________________________________________________________
Fond du Lac Water Utility has extended it Toilet Rebate Program for 2023
Earn up to $100 rebate towards the purchase of a new 1.28 gallons per flush toilet.
-Replacing a toilet flushing at 3.5 gpf or higher, with a 1.28 gpf toilet (1.6 gpf toilets do not qualify)
-Participants must be a residential customer of the Fond du Lac Water Utility.
-1 rebate, for 1 toilet, per household or apartment unit.
-Rebate can be in the form of a check or credit to next water bill.
_____________________________________________________________________________________________
Payments can be made via the following Options
- Payments in the form of Check, Cash, Credit Card at City Payments in person at Government Center 1st Floor 160 S Macy Street Fond du Lac
- Mail Checks payable to the City of Fond du Lac to PO Box 830 Fond du Lac 53936-0830.
- Onsite Drop Box: City/County Government Center Located at 160 S. Macy St
Boxed located at Main Entrance, Lot 19, or Lot 22 (Payments deposited after 1:30 p.m. will be processed the next business day)
Water Quality Report is now available
for 2022 Water Testing Results
Service Changes
If you are requesting to cancel or start a water service at a location,
please complete a required service change form within five (5) business days, of date transfer to occur
Forms can be returned to the Utility via
Email: fdlwater@fdl.wi.gov or Mailed/dropped off: 109 N Macy St Fond du Lac WI 54935
Highlights
About Us
The City of Fond du Lac’s Water Utility is a municipally owned and operated utility providing water service to residents and businesses. Policies and rates are set by the Wisconsin Public Service Commission (WPSC). The City of Fond du Lac has over 200 miles of water main with almost 15,000 service connections providing water to residents and businesses throughout the City.